Refund & Return Policy

At Creaters Hub, each product has its own Return & Replacement Window. Check the product page badge before purchasing.

1. Per-Product Return Windows

Return windows range from 3 to 30 days after delivery, shown as a green badge on each product page.

• 3 Days: Fragile or perishable handmade items.
• 7 Days (Default): Most handcrafted, woolen & fashion items.
• 10–14 Days: Selected apparel & home décor.
• 30 Days: Premium items where applicable.
• Non-Returnable: Custom orders, intimate wear, perishables — clearly marked on product page with reason.

2. Eligible Return Reasons

• Defective, damaged or broken item received.
• Wrong item, size or colour received.
• Item significantly different from description or photos.
• Missing accessories or parts described on listing.

3. How to Request a Return

1. Log in to your Creaters Hub account.
2. Go to My Account → Orders.
3. Select the delivered order and click Request Return / Exchange.
4. Upload a photo and describe the reason clearly.
5. Our team will review and arrange a free reverse pickup within 24–48 hours of approval.

4. Refund Processing

• Refund to original payment method: 3–7 business days.
• Instant Store Credit (Wallet): Within 24 hours of inspection approval.

5. Non-Returnable Items

Items marked Non-Returnable display a clear reason on the product page before purchase. These typically include custom/personalised items, intimate wear, perishable goods, and digital products.

6. Exchange Policy

For size or colour exchanges, select Exchange as your resolution during the return process. Subject to stock availability at the seller.

7. Contact Us

For return or refund queries, email support@creatershub.in or visit our Help Centre.